Nino Connect - Response Handling and Customer Services
Total outsourced customer service solutions, adding real value to your customer relationships.
Comprehensive multi-channel contact centre services, customer communication and marketing support services including fully managed telemarketing, response handling for free and priced items, direct marketing and hard and soft copy mailing services.
With the advent of online shopping, your customers have become increasingly accustomed to being able to place orders 24 hours a day, 365 days a year.
Research has shown that after using your website as a digital shop front, a high percentage of your customers will feel more comfortable placing their orders over the phone. This is where a 24 hour phone order taking service is an essential requirement in your online sales process.
The Nino Connect 24 hour Order Taking Service gives your business the competitive edge, with the ability to stay open for business when your competitors are closed.
Inbound/outbound Tele or online marketing
With high advertising costs and increased business competition, an effective media & advertising response solution is essential to ensure your business achieves maximum return on your investment for your latest sales campaign or recruitment drive.
We make tracking the effectiveness of your marketing spend an easy and seamless process as we provide dedicated telephone numbers for all of your active campaigns. This allows our reporting to be more accurate and provide insights into which advertising channels are working within your required ROI.
Professional customer services and secure e-commerce capability, seamlessly combined with expert warehousing, picking and packing providing a complete end-to-end mail order fulfilment solution. Accuracy and reliability come as standard with proactive account management and rigorous financial control. Comprehensive reporting on all service level agreement criteria giving you the confidence that your fulfilment is in safe hands.
Loyalty scheme management
We provide a fully managed service to support the roll out and delivery of customer loyalty schemes and programmes, including data capture of customer information, card production and personalisation, management of all associated print collateral, fulfilment and reporting. For all of your telephone answering needs, Nino Connect are your professional call handling service. The first point of contact a customer has with your business will create a lasting impression. Nino Connect will always be here to give you a helping hand to ensure your calls are answered professionally whenever you need us.
A trusted partnership. We value your customers as much as you do.
Whether you need call handling, 24/7 helpdesk support or someone to cover call spikes or seasonal uplifts, Nino Connect are your professional telephone call answering service. Providing a reliable and effective resource for your company, our services are quick to set up and cost effective to run. We are a trusted partner for your business.